Customer Testimonials
I was very impressed with the superior service and professional support that Mark offered to me yesterday at Ira of Hanover ! Thank you very much !
Service was quick and everyone was nice and friendly .nice waiting area and my car was left clean
Thank you Erica, Mark, Rob, and Scott! Always great service and top notch customer care at this dealership. Rob, thanks for showing me around the incredible Hummer. I was truly impressed with your knowledge of all the incredible features of this vehicle.
We were greeted immediately by friendly staff. Our salesman Nick was great to work with. He made sure to show us options that fit our needs. He was thorough with showing us all the details of the vehicle we chose. Kevin in finance was also very thorough and friendly. Went over a few payment options and explained the numbers to us. We felt great leaving there and love our new vehicle!
Had an emergency visit for a slow leak in tire. Very efficient and helpful. They ordered a new tire & reassured me that I can drive car while waiting for new tire.
Everyone has always been very helpful and they actually LISTEN to their customers. Also, the waiting room is very clean and the coffee and snacks are a nice treat.
Thank You to Erica and all staff! They were all amazing and dealt with me in a timely manner! I will go back for any work :).
Great communication and attentiveness. Took great initiative in dealing with an extended warranty provider. A
I was pleased with the staff. Everyone was professional. I had a few options to choose from.
Our sales man Bobby was the best. My husband and I have purchased many vehicles over the years and we found him to be one of the best. Great personality, no hardball just there to help. The finance man was Kevin and he was the best too. It was a pleasure doing business with them. I would recommend the dealership and Bobby as the salesman and Kevin for financing to my family and friends.
Was very good but got no paperwork to explain what was done Would like the paperwork
Buying a car it’s usually very stressful but Richard s make it so fun we are so happy that we met him.
I was very satisfied with doing business with IRA GMC im glad that I decided to go there
Dennis Grabowski made this purchase very easy. He was so professional and proficient. I would recommend his to all my friends and family when buying a vehicle.
Best service in the south shore , highly recommended , been a customer for a long time and won't go anywhere else
Oil change and annual inspection were done on time and with utmost efficiency. Would not take my car anywhere else for service.
"Ira Buick GMC dealership offers top-notch service, extensive inventory, and exceptional customer satisfaction. Highly recommended!"
Fast and easy transaction 5 star service. Dennis is aways super helpful. I wouldn’t get my trucks anywhere else.
I found this dealership very informative, professional and helpful, especially my salesman, Steve Barros. I would highly recommend them to anyone.
Steve was great I have bought 2 trucks with steve I will definitely be back for my next one
In and out in just over an hour. Completely satisfied with excellent job done on my suv. Recommend service manager and crew most highly
They took my car on time texted me kept me informed of the progress. They discovered a dirty filter made me aware and replaced it once they spoke to me. Fast and efficient they had a very clean waiting area with coffee and snacks available checking out was fast and easy
Excellent dealership to deal with. Dennis was awesome and I would highly recommend to otjerw
Staff is friendly and helpful. Good communication. Comfortable waiting area. Work to my vehicle was completed in the amount of time the service writer stated.
Great service and thorough inspection with suggestions. They even remembered me by first name since my last service.
Easy to deal with. There was an issue with my order that was out of dealers control, but they kept me informed on status and got me the truck I wanted.
Service was welcoming and efficient, and was prompt , appreciated being informed as the work was being done
IRA Buick always gives me top notch service, whenever I have my vehicle there! They are fantastic, and always take care of me!
Easy to schedule, work fairly fast, and do good work. Polite and friendly also. Word
I went in there without any reservation, they took me without question… 10 minutes later, they had a diagnosed in it was an easy fix, and I was on my way… No expense perfect experience… Well done
Although I did not have an appointment today, the service associate assured me that my request for car fob battery change and replacement of wiper blade would completed in a very short time. The associate invited me to wait in a very comfortable area. Water and (I believe coffee) were available.
Communication is key. all the texting and no explanation of what is truly wrong until you ask. And even when leaving the dealership. , I needed to go back in for some tire monitor readings that were not fully explained before I left. (and this is not the first time this has occurred)
An amazing experience. They made it very easy to buy a new truck. It was a hassle free experience!
Prompt and professional the only dealer willing to verify coolant leak and fix it without waiting 3 weeks
It was pleasant expiereance the staff is knowlagable and expierianced. I would recommend the to others
Very helpful and professional staff, exceeded my needs to get my vehicle fixed very satisfied
Easy to get service dept .Mark Beecham was pleasant and easy to talk to . Explained everything clearly.
Everybody worked to get me the car of my dreams ! Very pleased by everything ! They made it work to deliver my car to me !
Excellent Service Department,!!! Knowledgeable & very timely solving my Vehicle Computer Tire Issue.!!! I Highly Recommend your Service Department to others! Thank You !!! Jackie Gillette
IRA GMC in Hanover, MA is very professional and extremely prompt and efficient with their service.
Staff was very friendly and anxious to please. Mr Barros understood what I needed for a truck and gave me several options to choose from.
Every service encounter here since I bought this car 3 year’s ago has been a genuine pleasure; today’s was no exception. The direct service coordinators all seem to be knowledgable. As important, they are polite and friendly. - it feels like they enjoy their work. The service department here is easy to reach, well-organized and efficient,
Was not charged. Am very happy with that and hope the problem doesn’t reappear. They were very honest.
They help me and my family. When we Needed it the most .I’ll always be thankful for how they helped me get this vehicle so I can provide for my family well worth a 2 Hour Drive. to get there explained everything very well and I will definitely doing business again with them for all my business needs personal needs and service needs. I recommend them to anybody.
I find a dealership in the employees to be helpful and very courteous. I would recommend this dealership to a friend.
My service experience was very good. I was greeted and written up quickly and professionally. I will definitely return when I am in need of other repairs.
Great pricing and customer service. Dennis was wonderful to deal with. Everything was ready when stated. Great overall experience.
I special ordered a 2024 gmc 2500. There were a few things the factory changed but ira GMC made sure that my truck was what I ordered. My wife will be needing a new vehicle soon and I will be going back to Ira gmc to purchase it
Friendly, efficient, trust their service. Clean waiting area. Great location next to mall so easy to pass time while waiting.
Was in and out of the dealership super quick for an inspection sticker. Great customer service.
Love the staff there. It’s a comfortable environment also. Especially Kevin in finance. Rich my salesman was great too.
Quick service and accommodating. Waiting room clean. Friendly knowledgeable staff. Good location will use again for service
I can’t speak for sales since I only had my car serviced. The people were pleasant and professional, The waiting area is clean and offer complimentary bottled water, tea, and coffee. Great variety of magazines too. Service was quick.
Great experience. I had a scheduled routine maintenance appointment. I was helped promptly and the entire time spent there was less than 1 hour. The service advisor was very friendly and was great to work with.
On time. Accommodating. Quick. Attentive. Knowledgeable. Nice customer waiting room Easy access. No problems at all.
Great place Go see steve barrows in sales Service department was fast I will def go back for my next truck 😀
The service people were helpful and got the vehicle in and out as promised. Was very happy with the work they did.
Great service and friendly. Had multiple new terrain vehicles I could look at. Price was exactly what I was looking for.
Always Goes above and beyond for their customers. Cars are always top notch. Great dealership.
Great service. Amazing customer service. I would recommend the dealership and the sales representative to everyone
Service advisor,Mark,was a bit curt and impatient with me at first and that upset me. I was afraid of the expense of the repairs and the possibility that the parts might not be available. As the week went on he warmed up and was finally able to see the task completed. He is definitely overworked!
Prompt service, and very courteous people! Highly recommended! They were able to take that short notice for an oil change.
Courteous & Professional. Mark Beecher you are the best Your help is always appreciated. Thank You Tony
Been a customer here for years. The service department is polite and does a great job! Also I find the pricing to be competitive especially for a dealer
From the moment I walked in, to the service advisor, Alexandra, everything was smooth and she kept me up to date with timing.
Very helpful notified me when ready. The ride home and the pickup were great. Very much appreciated.
Dennis is the best salesman ever. Kind, patient, helpful. The best!! Dealership is clean and staff are ready to assist.
Have taken 2 cars there for service and both were handled in a timely way , good waiting area with coffee machine, and they provide transportation by Lyft which they pay for and if there is an available person you can get a ride that way.
Great staff, friendly, courteous and professional. I got a great deal on the exact vehicle I was looking for.
Very easy and honest to deal with. Helpful. Tried there best to find me the right truck
The service was its usual standard. I was disappointed when my car was not washed
Everything went great vehicle taken a few minutes early and everything asked was done great
Having my vehicle serviced at prime GMC it’s always a pleasant experience, from the sales department all the way down to the service department and the girl Kate it’s such a joy to work with she is so upbeat and happy all the time She is such an asset to your company.
Always have had a great experience at Prime GMC over the last 10 years attendants are friendly and knowledgeable no complaints Prime has always done a fine job fixing and servicing my vehicles
Dennis was fantastic to work with! He worked extremely hard to make a deal with me and was extremely polite through the whole process! The whole team there just wants the best for you and will work their hardest to make you feel comfortable.
Elijah was very helpful from start to finish! He is a great resource and very knowledgeable. They were able to finish my car very quickly.
Great. No hassle. Everyone from sales to finance was especially helpful and it was appreciated. Ramon did not waste my time with the negotiating process.
We worked with Sean Daggett and he was great, not pushy at all and made sure that we got what WE wanted. We purchased a 2015 Jeep Grand Cherokee. Sean was able to get leather and heated seats added so that the car would be exactly what we wanted
Buying a car should be exciting and fun, not exhausting and painful. This is my second car I have bought from Prime Buick in Hanover and I cannot recommend them enough. The salesperson, Sean Daggett was informative, answered my many questions, was easy to talk with, and helped me with my deal. I never felt rushed or pressured and appreciated his candid manner. Sean followed up with me more than once to see if I had additional questions or needed any assistance too. Andrew the Finance person was super nice and easy to work with also. I did all my ...
I never look forward to buying a car but this time Dennis Grabowski madethe process more tolerable. His knowledge, patience in responding to my many questions, his suggestions, options to consider, time spent on the computer trying to locate a car to match my specifications were great. I greatly appreciate the time he spent explaining the controls, the features,, etc His knowing there was so much information was given in one session, his offer to come back and go through it again is greatly appreciated. I told him I plan to take him up on his offer after I drive ...
I have been coming to this dealership for 6 1/2 years. I am on my third lease and have always been treated with courtesy, honesty, and respect..
I found the GMC I wanted on Auto Trader and the price was lower than what Prime showed for same car on their website. I inquired via the Auto Trader link and Dawn was super responsive! We went back and forth, she answered all my questions and understood I would be making a bit of a drive so I wanted no surprises and for it to be quick. I filled out the credit app on line and called insurance company beforehand. If I had gotten there and all paperwork in order, they would have gotten 5 stars. I get there and ...
Great sales assistance very knowledgeable about the car and its functions. Got me into the right car at the right price. Overall a great experience
Great service!! They let you know charges before taking your car back, in and out in less then an hour and a complimentary car wash!! Thank you Mclee and Matt!!